http://www.qantas.com.au/travel/airlines/customer-care-feedback-form/global/enI am writing to you today to make a formal complaint against a Qantas staff ground person and her three subordinates at Hong Kong International Airport on the evening of 29 July 2014. I was a passenger on Qantas Flight 98 from Hong Kong to Brisbane, scheduled to depart at 2045. I believe the staff member abused their power and authority towards me. I was carrying with me a very expensive violin as well as other pieces of carry-on baggage and was in the queue boarding the aircraft for my flight back to Australia, to continue my academic studies. During boarding, as my boarding pass and my passport was being checked at the gate, I was stopped by the Qantas representative it was approximately 2015. The Qantas representative told me that I could not take my violin onto the aircraft because it was an oversized item and it will take too much locker space. The Qantas representative chastised me saying that I was doing a very wrong thing because other passengers will not have space to store their carry-on baggage. The Qantas representative then asked me to pay for my violin and my backpacker as oversized and overweighed luggage. I felt insulted by the very harsh and insulting language used by the Qantas representative, which they spoke in Cantonese. The Qantas representative asked me to pay her an oversize baggage fee in cash quickly; She stated that if I did not pay the oversized and over weighted luggage fee in cash to her quickly she would use her interphone to ask the aircraft captain to throw my already checked-in luggage out of the aircraft, that the aircraft would fly away without me and the airline would refuse to take me to my destination. I felt deeply threatened by the Qantas representative as I became very worried about meeting my fixed important schedule and that my study commitments would be affected. When I explained that I was a student in Brisbane, and before I returned to Brisbane I usually spend all my left over Hong Kong Dollars or RMB cash in airport shops as the Hong Kong dollars and RMB monies are no longer needed for this reason I did not have enough cash to pay her immediately. I asked her if there is any other way I can pay for it? I was shocked and astounded by the response I received from the Qantas representative when she said “there is no other way to make payment” and that “I can just throw my expensive violin in bin and board”. The Qantas representative then used the interphone and talked to someone. Following her conversation she said to me “if you don’t have enough cash, do you have a credit card to pay for the over sized luggage?” I explained that I do have a credit card but I am leaving soon and can not use credit card as the statement will go to China address, the bill will not get paid and I will get a bad credit rating. The staff member then repeated that if I cannot pay I would have to throw my violin and my little backpack into the bin before boarding the flight. She told me “quickly find your credit card and pay, you must pay!” As I opened my purse to find my credit card, she was standing over me trying to look into my purse, she noticed some Hong Kong dollars and exclaimed “look you do have cash give it to me!” there was $500 HKD in my purse which during the stress of the encounter I had forgotten about, as I started to remove it from my purse she quickly snatched it from my hand and passed the note to her staff, ordered her staff to do something quickly with the computer. I was then told it was not enough so give was asked to give my credit card also. During this time I had also shown the Qantas representative my airport shopping items with receipts to prove I had spent my cash in airport shops, she looked at them and said to me: ""I do not believe you spent all your money in our airport shops, you don't think it is that easy to cheat me?!, if everybody like you told me they did lots of shopping in our airport, I still have to do my job here? Our airline has a policy; you can't carry over sized or over weighted items on board! You must pay for it!"" She also said I just wanted to cheat to her because I only wanted Qantas to carry my items for free. Your Qantas representative then checked my handbag and said: “you have lots of money to purchase these very expensive famous brands bags and items in our airport shops, but now, how do I believe that you don’t have enough cash to pay me for your over sized luggage? When you were doing your shopping in our airport shops, why didn’t you concern yourself about our policy? ” I felt this harsh language was very insulting and offensive and very deeply hurt my feelings. Your Qantas representative also told me she is not easily cheated when dealing with mainland Chinese travellers such as myself. Her comments, attitude and rude language were very discriminative towards me and my country I was deeply hurt and offended by these remarks. The ease and sense of comfort she had when making these statements gave me the feeling that she discriminates mainland Chinese travellers such as me as part of her daily routine and a matter of course, again this was extremely offensive and my feelings were deeply hurt! I did not want to delay my journey so I agreed, under duress, to pay for my violin and my backpack with my credit card due to her threats and imminent departure of the flight. After providing my credit card to your representative, it took some 20 minutes and many requests from me before she allowed me to board!!! At that time, I was the only passenger left to board the aircraft at gate 19!!! I continued to ask them why I could not board? They said their computer system still not complete and asked me to wait. By this time the PA system has calling my name. I again asked them to let me go. They replied that I was not allowed to board yet. The Qantas representative kept using her interphone to ask people but still would not let me go. At 2040 I was told that I was allowed to board the aircraft but must run. I rushed to board but was asked to stop for another boarding luggage security check first. They told me I had to go quickly and run to boarding aerobridge, so I started to carry my belongings and run to the aerobridge, this was difficult as I have an injured leg from surgery. After I passed the last safety check, I heard someone chasing me. I looked back and a ground staff (another rude staff member was chasing me, I do not know her name but she was wearing dental braces and a yellow uniform.) She spoke Putong Hua (Mandarin) and yelled at me to stop, (I am Cantonese, those rude staff questioned to me before with Cantonese, but I didn’t understand why she had to speak Putong Hua to me.)I replied to her in English “I didn’t have time, I must board now”. She immediately used her interphone said in Cantonese to somebody: “ She cannot enter the cabin, stop her!” Suddenly, one unformed security man blocked me in front of my face outside the cabin. He said to me in harsh words: “ you stay here! You can not go anywhere!” This occurred in front of the Qantas cabin crew who were all looking at me like I was a fugitive, I was so embarrassed and felt so small. The way the ground staff treated me was like they were chasing a criminal!!!! They even arranged for the security staff to chase me like a criminal person from gate 19 to the aerobridge of the aircraft, they even made me run like a criminal person with carry-on luggage on the aerobridge with my post-surgery leg injury, the running aggravated my surgery wound making it very painful. But during that moment, I had no other options. I was the only person very late to board the aircraft. When I finally crossed the aisle to walk to my seat; all the passengers on the aircraft witnessed my tears!!! When I was siting down on my seat, the pain in my leg was getting worse and I was fearful to mention it to anyone from Qantas cabin crew. It was only then that I received my credit card back from the ground staff. I have no idea what they did with the credit card whilst it was out of my sight and I was worried all the way back to Brisbane as to what monies had been charged to my card as I received no receipt or documentation of any type, apart from two luggage tabs. In addition, I could do nothing to reduce the pain all the way from the aerobridge in Hong Kong until I arrived in Brisbane. I was in pain all night on the plane, I couldn’t eat or drink, couldn’t even close my eyes, because of the pain caused by the overbearing, powerful and rude ground staff’s behavior and actions which caused fear and injury to me. I cried and was very upset all the way to Brisbane it was my most terrible flight experience ever. I booked your airlines flight to return to BNE in time to attend my graduation ceremony on 30th July with Griffith University, my Brisbane family members and friends, had prepared formal dress for me unfortunately due to the crazy running around and events on the aerobridge in Hong Kong airport, the surgery area of my leg was aggravated and the pain in my leg made walking uncomfortable, I had difficulty even standing up for extended periods of time. My planned celebrations for my graduation were cancelled as a result of the events of my departure from Hong Kong! A lost opportunity I cannot relive! All of these negative results are due to the unfair and wrongful treatment I received from the ground staff in Hong Kong airport, I felt I was treated like a criminal by your very rude and insensitive ground staff when boarding QF98 at gate 19, I have some photos of the staff involved as evidence of when they were asking me for cash payments and my credit card. I strongly request a formal investigation of the ground staff and the staff’s three subordinates who involved in my case. I believe your ground staff in Hong Kong Airport have strongly violated my fundamental human rights and deeply hurt my feelings and those of other Main Land Chinese travelers as well when I was boarding to QF098 from HKG to BNE on 29-July-2014.I have some serious questions in relation to my case, I request your management officers investigate my harsh experience and provide me with reasonable and fair answers, also, I request as a minimum a formal video apology from the Qantas representatives involved for the mismanagement and treatment I received from these, your ground staff at Hong Kong Airport. Your ground staff charged me for over sized luggage, two pieces (one being my violin) I was charged $500HKD and plus my credit card charges,( see as evidence photo.) nothing to be confirmed as I received no receipt or documentation, nothing!!! the weight of my baggage was not confirmed on any scales in Gate 19, the Qantas representative made a guess estimate at the weight and due to the pressure being placed on me with the threat of being offloaded or my violin being thrown away I felt I was in no position to challenge her assessment. I did not receive any formal documentation or itemised receipt for the charge to my credit card only upon checking my bank details in Brisbane did I find a charge of money which listed as “General Spending” , but no any reference to the any airline, location of transaction or oversized or over weighted baggage charge (refer attached photo). I also checked your website upon my arrival in Brisbane and found it clearly states that violins are acceptable as carry-on luggage, as long as they meet the published requirements, all of which my violin did. So why was it taken from me, why was I charged and why were the staff so arrogant in the process? In addition, I would like to know why I was singled out in this case but only after my passport has been checked out by your ground staff in gate 19?, as I witnessed numerous other passengers boarding with items larger or more in number than what I was carrying. The way I was asked to initially pay cash for the excess baggage and when that looked like no longer being an option the card payment was offered this also made me feel suspicious about who was actually going to receive the money and when the statement makes no reference to your airline or the reason for the charge that suspicion still exists. Can you officer confirm I was charged correctly in this circumstance and that Qantas in fact received the monies I have paid? I strongly demand to receive a formal receipt for the charges against my account. The ground staff attacked me with inappropriate language, made threats of destroying my personal belongings, called me a liar, abused her authority and working power, I felt insulted by her actions, I agreed, under threat of losing my violin, to let her charge me. Why did she make me wait till the last minute and then force me run like some international criminal? She made reference to my famous brand bags and clothes, she clearly stated her argument to me by saying that I had money to do shopping in airport shops but no cash to pay her for over sized luggage this was discriminating to me, or should I say all main land Chinese travelers? If her comments were not discrimination, then what is?After I passed the last time safety check, why did the ground staff still use her interphone to arrange so many security people to chase me on the aerobridge to board? ?Was I a criminal? ? Were they escorting an international criminal? She told me to board and to run!!!! I understand and am prepared to pay if I have exceeded my baggage allowance that is not my issue. I was told at check-in I was fine, there was no mention of my violin being an issue, I brought some additional duty free items and after having my passport checked at boarding I am singled out, Why? ?I have been a member of Qantas Club since 2005, this was my first time I used Qantas services when flew Hong Kong to Brisbane, and other cities in Australia. Qantas was a trusted airline in my mind. I had never been treated in such a manner in the past. But after this experience, I feel I will never fly from Hong Kong to BNE again with Qantas. All of this because of the mismanagement by your rude ground staff. I feel I was just like a criminal to them. An airline is judged not only by the aircraft they fly, but also by the people who represent them; I feel that Qantas has not been shown in the best way possible by this particular ground staff representative in this circumstance. I hope that there is a way that my faith in your airline can be restored in the future, but at this time it does not appear so.我與7月29日在香港機場搭乘澳航QF98 回布里斯本，已順利通過重重安檢， 在登機口讓該港燦值機攔下， 理由是我身上的小提琴屬於超大超重行李禁止帶上飛機

小学暗恋对象不知道现在怎样了，幸亏当初没娶。突然间，我们看到了牧师的女儿，“他指的是默克尔的父亲，他是前东德的新教牧师。换成侧逆光。 　　求高人指点下。”　　她透过SONY数码相机的镜头，看到两张幸福的脸庞在风影里笑――　　“我们是从费城来这里的游客，纽约太漂亮了，明年我还要来。。你有没有尝试过改造一双高跟鞋，甚至从头开始制作鞋子。有了这个新系统，所有液体、凝胶、气雾剂、乳膏、糊状物和婴儿食品、药品和特殊膳食产品以前必须放入透明密封的塑料袋中，并单独放在手提行李中，现在可以继续包装在随身行李中。　　门票：旺季150元 ；淡季120元　　开放时间：6:30-18:00，售票时间：7:00-17:30　　2。法国的许多重要文物建筑都围绕着塞纳河两岸，如:卢浮宫、荣军院、先贤祠、奥尔赛博物馆、爱丽舍宫、艾菲尔塔和凯旋门。

"毛里求斯Beachcomber's Paradis Villas的装饰和家具将进行升级，预计将于11月完成。该航空公司还增加了一个新的在线“知识门户”，并在国内Mfuwe-Livingstone航线上重新推出了K级（折扣经济舱）机票。"1 May 2020根据Cirium的最新分析，随着中国等亚太国家开始放宽旅行限制，过去一周全球客运航班有所增加。爱你们，比心❤️。Mango的债权人将得到偿付，而SAA债权人将不会得到偿付。 No Dep。co。零售空间将扩大约三分之一。本月早些时候，该国还取消了对完全接种疫苗的入境者的要求，以显示抵达前的PCR检测呈阴性。"杂花随拍---萱草"。